When wildfire strikes, you are often left with little warning or time to prepare for an evacuation. If this happens, below are some quick safety tips, and next steps in the event you have to file a claim.
- Don’t delay; leave as soon as evacuation is recommended by fire officials.
- Take the evacuation route recommended by safety officials.
- You may be sent to an assembly area so you can be transferred to a safe location.
- Do not return home until fire officials tell you it is safe to do so.
- Watch out for downed power lines and other hazards.
- Check any propane tanks or lines before turning gas on.
- Check your home carefully for hidden embers or smoldering fires.
If You Have a Claim
If you experience a loss due to a wildfire, your first step is to call your agent to file a claim. If it is after hours or your agent is unavailable, reach out to the Claims team directly. Once this is done:
- You will be mailed your claim occurrence number and instructions for things you can address immediately. A claims representative will also reach out to you by phone with this information.
- View your claim information by logging in to www.FBFS.com using your name and password.
- You will be assigned an adjuster, who will help you make arrangements for an inspection or handle your claim over the phone.
- Your adjuster will evaluate your damages and discuss his or her findings with you.
Commonly Asked Questions
What if I can’t live in my home, or if my vehicle is not drivable?
Check with your Farm Bureau agent; he or she can give you details about what expenses are covered if your home in uninhabitable or your vehicle is not drivable.
When will someone inspect my damages?
An adjuster will contact you to determine if an inspection is needed, or if your loss can be settled by phone. An adjuster will contact you as soon as possible, but if there is a large amount of damage in your area, they may need to schedule customers who have the most serious damage first.
Can I repair any damage before someone inspects my property?
Your policy requires you to protect your property from sustaining any additional damage from a covered loss, and can pay for reasonable costs needed to temporarily repair covered property. Save your receipts, and take photos.
Safety is your top priority, but if you have additional questions about your policy, contact your Farm Bureau agent.