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Frequently Asked Questions - Paperless Preferences

Below are some commonly asked questions regarding paperless preferences and notifications online. If you have additional questions, please contact FBFS.com Customer Service at 800-814-5570, Monday – Friday between 8:00 AM and 4:30 PM, Central Time.

What is Paperless Preferences?

Paperless preferences is the ability to reduce paper billing and policy documents sent via mail.  By turning on paperless notifications, you will receive email notifications when your documents are ready to view within your online account. You will have the flexibility to review the documents from anywhere, anytime.

What will I receive electronically when signing up for paperless?

Paperless notifications could notify the client/member for the following: billing statement, automatic withdrawal notice, new Vehicle Identification Card, endorsement, welcome letter, updates to enrollment,  Privacy Notice, policy form and policy document. 

Your Vehicle Insurance Card is also available on your phone when you download the Farm Bureau Member Benefits App from the App Store or Google Play.

If I turn on paperless notifications, how will I receive my proof of insurance for my car?

You will be able to print your Vehicle Identification Cards from your FBFS.com online account.  Your Vehicle Insurance Card is also available on your phone when you download the Farm Bureau Member Benefits App from the App Store or Google Play.

Who is eligible to set paperless preferences?

Currently, paperless preferences are only for First name insured client/members with a Farm Bureau Member’s Choice Policy. 

How do I sign up for an FBFS.com account?

Go to FBFS.com and select the tab for ‘Register’, fill out the appropriate information and activate your account to create your FBFS.com online account.  Within your account, you will be able to review your policy details, make payments and set paperless preferences for applicable policies.  For additional questions refer to Registering for Account Access - FAQs.

How do I cancel paperless?

Within your FBFS.com account My Account page, you will see the ‘paperless notification’ link within the policies that are currently eligible.  Select this link, then simply select the button to turn off your paperless notifications, select ‘Save’ to save the changes to your preferences. 

What are my options for making a payment when I receive the notification electronically?

There are a number of options available for paying your bill online or by phone. View ePayment options or contact the appropriate Customer Service for your policy. 

If I turn on paperless notifications, how much payment history will I be able to see?

Within your FBFS.com account, as a first name insured, you will be able to view 2 years of payment history. 

My email address has changed, how can I update my account?

To change your email address, login into your FBFS.com Account.  Navigate to your profile, update your email address and save changes.  You may be asked to submit a verification link to your new email address.  You will need to go to your email inbox, open the email and verify the change of email.  You are allowed 72 hours to complete the verification process.  If the 72 hours expires, you will be able to submit another verification request from your FBFS.com account.   

Who should I contact with questions about the Paperless process?

Please contact our FBFS.com Customer Service at 800-814-5570, Monday – Friday between 8:00 AM and 4:30 PM, Central Time or Submit Your Question.