Frequently Asked Questions - Claims Reporting & History
Below are some commonly asked questions regarding the claim process and viewing your claim history online. If you have additional questions, you may contact your claims adjuster listed in the claim description, contact your agent or call our 24/7 claim center at (800) 226-6383.
What should I expect after my claim has been reported?
If you called our Direct Loss Reporting Center and your damages are minimal and liability is not an issue, you will immediately receive instructions from the person taking your loss. If your claim is more complex, you will receive a phone call from an adjuster who will answer your questions and advise you of the claim process.
The adjuster will investigate your claim and will do the following:
- Review your coverages to clarify what insurance benefits are available to you
- Investigate liability to help determine who was at fault
- Your adjuster will need to speak with all parties involved including witnesses, if any. Visit the loss site, evaluate damages, review state laws and police / fire department reports.
- Assess the damages caused in the loss
What do I do if I haven’t received a call from an adjuster?
If you have not been provided with an adjuster name, please call 800-226-6383 and you will be provided with a name, phone number and your claim number. If you already have your adjuster’s name, please feel free to contact them.
Does Farm Bureau need a copy of the police report?
A police report may help with the investigation of your loss. If your adjuster believes it will help, they will contact the appropriate police department. If you have a case number, please provide this information to your adjuster. You may also want to obtain a copy of the report for your records by contacting the appropriate police department.
What is the average amount of time it takes to settle a claim?
This largely depends on the type of loss that you have, the number of parties involved and the type of damages or injuries sustained. On average, claims are closed within ten days of being reported.
How is fault determined?
Your adjuster will complete a thorough investigation and will determine liability based on state laws and individual circumstances. Be sure to discuss your individual circumstances with your adjuster.
Where should I take my vehicle to be repaired?
You have the right to take your vehicle to any repair shop that you so choose. If you have not selected a repair shop, our representatives will be happy to provide you with the name of a shop in our Direct Repair Program if one is available in your area. Direct Repair shops have been selected due to their superb customer service, ability to prioritize work on vehicles insured by Farm Bureau and they provide a lifetime warranty on workmanship.
What if the accident isn't my fault -- will I get my deductible back?
We will make every attempt to recover from the liable party your deductible and the damages that we paid. We use several different processes when attempting to recover the damages. This can be time consuming and it may take several months or longer to complete. You should be advised that sometimes we are not successful in our attempts.
Why is a claim still open when it’s more than 5 years old?
There are several reasons a claim may still be open for more than 5 years, including:
- If a minor is involved in an accident, the claim must remain open until the child reaches the age of 18.
- Litigation of a claim may take a great deal of time. Particularly those involving severe injuries or complex issues surrounding the incident.
- Cases involving subrogation (the liable party needs to repay funds). The liable party may be unable to repay the amount owed for several years.
I clicked the “Incident” link, but there’s no claim details listed.
Please contact the 24/7 claim center at (800) 226-6383 for details regarding the incident.