Getting Started with Driveology
Driveology: How to Enroll
Step 1: Install Your App
The first step toward completing your enrollment in the Driveology program is downloading the Driveology app within 15 days of signing up. Once downloaded, you should complete the initial setup steps, including agreeing to the program terms and conditions, right away.
Step 2: Link the App and Tag
Your vehicle tag should arrive within 7-10 days of signing up. Instructions for installing it are found inside the box lid.
Once you have both the app and tag, you'll need to link them to one another and your vehicle. Don't worry! This is easier than it sounds. Simply open the app and look for the vehicle linking prompts. If no prompts appear, tap the "More" menu and select "Vehicles & Tags" to bring up the linking options.
This step must be completed within 20 days of signing up for Driveology or you could lose your initial discount.
Step 3: Take Your First Drive
This one is easy - just get in and drive! After your drive check the app to ensure it is tracking your route and driving habits. It could take up to a couple of hours to update, so don't worry if you have to come back later.
Taking your first drive in the program is the final step to enrollment. Make sure you've done this within 25 days of signing up to ensure you remain in the program and can begin driving your way toward a potentially larger discount.
Troubleshooting
Getting started with Driveology is meant to be easy, but sometimes there can be bumps in the road (pun intended).
What if I lost my link to download the app?
The app is available to download at any time from the App Store or Play Store. Simply do a search in the store using the phone with the number you provided your agent when signing up and you'll be able to complete the download and enrollment.
The phone number you provided when signing up should be the first device you enroll. Once it's connected, you'll be able to add other numbers though the app.
How do I get the rest of my family enrolled?
The phone number you provided your agent when signing up for Driveology should be the first one you use to download the app and pair a tag. During the setup process, you'll be asked if there are others in your family you wish to invite to participate. You can provide those phone numbers at that time and they, too, will receive a text invitation.
What if we have two drivers sharing a car?
As long as the tag is linked to one phone in your household, it will automatically connect to all the other phones connected to your household account. Both drivers can download the app and monitor their driving habits while in any vehicle on your policy.
I got an email that my vehicle was being unenrolled, but I don't know why.
Unenrollment can happen if your location settings are turned off, if your app and tag are not properly paired, or if you haven't completed an enrollment step.
The email you received may have highlighted the suspected issue with suggested steps to reconnect. If you need additional support you can contact us at 866-399-3237.
I can't download the app on my phone.
There is a small group of Samsung phones known to be incompatible with our app. If you have this issue, please call us at 866-399-3237 and we will help correct the problem.