Getting Started with Driveology

The app is available to download at any time from the App Store or Play Store. Simply do a search for “Driveology” in the store using the phone with the number you provided your agent when signing up and you'll be able to complete the download and enrollment. 

The phone number you provided your agent when signing up should be the first device you enroll (this should also be the Head of Household’s phone number). Once it's connected, you'll be able to invite other numbers through the app.

The phone number you provided your agent when signing up for Driveology (also, the Head of Household’s phone number) should be the first one you use to download the app and pair a tag. During the app setup process, you can select Invite Drivers to add phone numbers of others in your family who will be participating in Driveology. Once invited, these individuals will also receive a text message with information to download and install the app.

As long as the tag is linked to one phone in your household, it will automatically connect to all the other phones connected to your household account. Both drivers can download the app and monitor their driving habits while in any vehicle on your policy.

New participants receive an automatic 10% discount on their auto policy, applied to select coverages. This is listed as the Driven to Safety Discount on your policy documents. To maintain this discount, you must complete the enrollment process and engage in monitored driving for a period of 91 days.

After the initial driving period, your score is calculated and any additional savings amount will be reflected as the Safe Ride Rewards Discount in your policy documents. Your savings will also appear in the app.

Discounts are recalculated annually at policy renewal. Continued participation is mandatory to receive an updated discount annually.

Data is collected only while you’re driving and used to create your Driveology score and calculate any discount you’ve earned. Tracked phone use while driving includes interactions like phone pick-ups or screen tapping. Information about apps in use, messages or calls is not shared with Driveology.

No. The Driveology tag is designed to monitor your vehicle’s motion including acceleration and braking. Having it loose in the vehicle (in the glovebox, for example) will provide inaccurate data that could affect your score. Affixed to the windshield behind the rearview mirror is the best location for gathering accurate data.

Several things can cause your trips to fail to record. Check these things first:

• Your Bluetooth and location settings must be turned to ON
• Your vehicle and phone are still showing up as linked to the tag in the app
• Your app is set to allow it to run in the background
• You have taken a recent trip with your linked phone in the car

If you need additional support you can contact us at 866-399-3237. 

The program won’t work properly without your location and Bluetooth settings turned to “Always Allow.” If one or both is inadvertently turned off, the app typically sends a prompt to turn them back on.

You can also turn them on yourself by going into your phone’s Settings and reviewing the Driveology app.

It’s possible your tags or phone numbers were switched during the enrollment process. To get this corrected, you can contact us at 866-399-3237.

The score shown in the app is based on your driving habits over a rolling two-week period. It is intended to be a reference point to for you to track your habits – good and bad. Farm Bureau Financial Services uses your score to help calculate your discount first after the initial 91 days of driving and again at each renewal. In general, the amount of your discount will only change once annually.

Yes! Simply tap on the map of your recent trip and use the toggle in the upper right hand corner to designate whether you were the Driver, Passenger or Driver (Passenger used phone).

No. If you’ve handed your phone to another person in the car while you’re driving, you can make that note in the app. After your trip, simply open the app, tap on the map of your recent trip and change the setting in the upper right corner from Driver to Driver (passenger used phone).

You can remove the Driveology tag from the vehicle before trading it, but it’s not required. We encourage you to recycle it as you would other tech devices.

If you forget to remove the device before trading, don’t worry. Your data is not stored in the device so it can be removed by a third party without risk to your personal driving information.

You can enroll your new vehicle when you contact your agent to have it added to your policy.

If you get a new phone and the Driveology app is not showing up as downloaded, you can simply visit your app store to re-download and follow the installation prompts.

If you are the Head of Household and the new phone number replaces the phone number you provided to your agent when signing up for Driveology, be sure to inform your agent of your new phone number and ask that your Driveology enrollment is updated with your new phone number. Once your agent makes the change, you will receive a text message inviting you to reinstall the app and connect to your vehicle.

If the new phone number replaces another phone number in your family, simply have the primary user (Head of Household) re-invite that individual in with their new phone number.

Unenrollment can happen if:

• Your location or Bluetooth settings are turned off for a period of time (see question above for support)
• You haven’t taken a drive in the enrolled vehicle for more than 120 days
• Your app and tag are not properly paired
• You haven't completed an enrollment step
• Your policy is canceled

The email you received may have highlighted the suspected issue with suggested steps to reconnect. If you need additional support you can contact us at 866-399-3237. 

The Driven to Safety and any earned Safe Ride Rewards discounts will be removed from your policy. You can re-enter the Driveology program at any time by contacting your agent.