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Announcing Premium Refunds to our Valued Client/Members

As we navigate challenges created by COVID-19, Farm Bureau Financial Services remains dedicated to serving client/members.

We are pleased to announce the return of insurance premium to Farm Bureau Member's Choice personal auto policyholders beginning June 8.

“Our client/members are driving less and we’re seeing fewer claims, so we want to give back some of the premium paid. Farm Bureau Member’s Choice policyholders with personal auto coverage will receive a 15% refund on personal auto premium for the period of March 14, 2020 through May 31, 2020.” said Dan Pitcher, Chief Executive Officer.

The amount represents the largest return of premium in company history.

Payments will be issued as follows. Client/members with an outstanding or upcoming amount due on their Farm Bureau Member’s Choice policy will receive a credit applied to the outstanding amount. Client/members with no account balance, or those with a next installment set to invoice after July 9, 2020, will receive payment via EFT or paper check. Most payments and credits will be applied by mid-July 2020. Client/members in New Mexico will receive either a check or ACH refund, credit and debit card and payments will be refunded as checks. This is due to a regulatory requirement in that state.

No action is needed by client/members. For more information about premium refunds, please see our Frequently Asked Questions.

Premium Payment Support - Property & Liability

We are temporarily offering increased payment flexibility to our client/members including temporary billing adjustments, flexible payment options, and waiving late fees. If you have concerns about making a payment, please call us: 

Payment Extensions - Life Insurance & Annuities

For life insurance policies with a lapse date after March 1 and before July 1, 2020, we are offering a 60-day payment extension from the date the policy lapsed. This payment extension offers ​60 extra days in which to remit payment and avoid additional underwriting requirements. If you have a life insurance policy with a lapse date after March 1 and before July 1 and would like to keep your policy in force with an extended grace period, please contact our Life Contact Center at 800-247-4170, prior to the end of the 60-day extension. 


Extended Coverage for Delivery Drivers

We are pleased to offer a temporary extension of our private passenger automobile coverage to food delivery drivers hired by restaurants. (This coverage does not apply to those driving for transportation network companies such as Uber, Lyft, DoorDash, etc.)


Keeping Safe During a Claim

We’ve made some changes to our claims process to help ensure the safety of everyone involved.


View Your Account Online

While we may not be meeting in person right now, we are always just a phone call or email away. You can also view your account online to pay bills, check on the status of claims and view your policy documents. If you haven’t enrolled in online access, it only takes a few minutes.

You can also download the Farm Bureau Financial Services app for access to your policy information, including your ID cards, on the go.

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We encourage you to stay up-to-date and informed as the COVID-19 situation evolves. For additional information about COVID-19, visit cdc.gov. Thank you for being a Farm Bureau client/member.